burger icon
Fruity Wins United Kingdom
Log In

Terms & Conditions

These Terms and Conditions ("Terms") govern your relationship with Fruity Wins and the online gambling services made available through the website located at fruitiwins.com (the "Site"), operated by Grace Media Limited. By registering an account or using the Site, you agree to be bound by these Terms.

Effective date: 6 November 2025 (last updated on 6 November 2025 by Grace Media Limited, c/o Oliver Thompson, on behalf of the Fruity Wins legal-technical team).

Grace Media Limited is a limited company registered in Gibraltar under company number 119040 and is licensed and regulated by the UK Gambling Commission ("UKGC") for customers in Great Britain under account number 57869. For UK correspondence, Grace Media Limited may be contacted at: 4th Floor, Market Chambers, 29 Market Street, Manchester, M1 1WR, United Kingdom.

Definitions

In these Terms, unless the context requires otherwise, the following definitions apply:

  • "Operator", "we", "us", "our" means Grace Media Limited, registered in Gibraltar under company number 119040, licensed and regulated by the UK Gambling Commission under account number 57869, and operating Fruity Wins via fruitiwins.com for players in the United Kingdom.
  • "Site" means the Fruity Wins branded online gambling site accessible primarily via fruitiwins.com, including any mobile, tablet or app interfaces, and any successor or mirror URLs used for the same service (including legacy references to fruitywins.co.uk).
  • "User", "you", "your" means any natural person who accesses the Site and/or opens an account for real-money or demo play.
  • "Player Account", "Account" means the personal, single user account registered by you with us on the Site in accordance with these Terms.
  • "Games" means all casino, slots, live casino and any other gambling products made available on the Site from time to time.
  • "Bet", "Wager" means any amount of real-money funds or bonus funds staked by you on the outcome of a Game or other event offered on the Site.
  • "Bonus", "Promotion" means any form of promotional value (including bonus funds, free spins, free bets, cashback or prize draws) that we may credit to your Account, subject to specific promotional terms and these Terms.
  • "Bonus Funds" means any non-withdrawable funds credited to your Account as part of a Bonus or Promotion, which may be subject to wagering and other conditions.
  • "Real-Money Balance" means deposits you have made and any winnings derived from such deposits that are not subject to wagering requirements or other restrictions.
  • "Wagering Requirements" means the total amount you must stake using Bonus Funds (and, where applicable, associated real-money funds) before Bonus Funds, winnings from them, or related prizes become withdrawable.
  • "Payment Methods" means the payment instruments we make available for deposits and withdrawals, including (where permitted under UK regulation) debit cards and approved e-wallets. Cryptocurrencies are not available for UK players unless expressly stated in the cashier section of the Site.
  • "UK", "United Kingdom" means Great Britain (England, Scotland, and Wales) and, where applicable, includes references to players subject to the UK Gambling Commission's regime.

Account Registration

Eligibility and Age Verification

  • Age requirement: You must be at least 18 years old to register and use a Player Account on Fruity Wins. We are required by UK law and the UK Gambling Commission to verify your age and identity before allowing you to gamble with real money.
  • Jurisdictional eligibility: The Site is intended for players located in Great Britain and accessing the Site in compliance with local laws. You must not use the Site from any jurisdiction where online gambling is illegal or where the Operator does not hold the necessary licence.
  • Self-exclusion and prohibitions: If you are registered with GAMSTOP, or otherwise self-excluded through our tools or the legacy domain fruitywins.co.uk, you must not register or use any Account on fruitiwins.com. We will take reasonable steps to prevent self-excluded individuals from gambling but rely on accurate information from you.

Registration Process and KYC

  • Account creation: To open an Account, you must complete the online registration form on fruitiwins.com, providing accurate and complete information, including your full name, date of birth, address, and contact details. We may require you to verify your email address and/or telephone number before enabling full access.
  • KYC documentation: In line with anti-money laundering ("AML"), counter-terrorist financing and affordability obligations under UK law, we may request documents such as proof of identity, proof of address, proof of payment method ownership, and source-of-funds/source-of-wealth documents. You must supply these promptly and in a clear, legible format.
  • Verification checks: We may use third-party databases, credit reference agencies and other verification providers to confirm your identity, address and eligibility. Until verification is complete, your ability to deposit, wager, or withdraw may be restricted, and we may suspend or close your Account if verification cannot be satisfactorily completed.

User Obligations and Account Security

  • Accuracy of data: You must ensure that all information you provide to us is true, accurate and up to date, and promptly update your details via the Site or by contacting support if they change. We may rely on the latest details recorded in your Account for all communications.
  • Single account rule: You may hold only one Player Account with Fruity Wins for fruitiwins.com. Multiple accounts, including across the legacy fruitywins.co.uk environment, may be treated as "duplicate accounts" and closed, with bonuses cancelled and balances handled in line with our AML and fraud policies.
  • Password and access: You are responsible for maintaining the confidentiality of your login details and for all activity conducted through your Account. You must not share your credentials, allow any third party to access your Account, or use another person's Account. If you suspect that your Account has been compromised, you must notify us immediately and change your password.
  • Prohibited uses: You agree not to use the Site for any unlawful or fraudulent purpose, including but not limited to money laundering, collusion, or using funds obtained from criminal activity. We may report suspicious activity to relevant authorities and suspend or close Accounts accordingly.

Betting & Gameplay Rules

Placing Bets and Game Rules

  • Game participation: Once your Account is verified and funded, you may place Bets on any Games available on the Site, subject to the specific rules and paytables of each Game. The rules of each Game, including minimum and maximum bets and payout structures, form part of these Terms.
  • Minimum and maximum stakes: Each Game has its own minimum and maximum stake limits, which are displayed within the Game interface or on the Site. You must ensure that your Bet is within these limits; otherwise, it may be rejected before confirmation.
  • Bet confirmation: A Bet is considered accepted when it has been processed by our servers and appears in your Game or Account history. Once a Bet has been accepted and the Game round has started, it cannot normally be cancelled or amended by you.

Game Outcomes and Errors

  • Random number generation: Where applicable, Games use certified random number generator ("RNG") technology to produce fair and unpredictable outcomes. Game results generated by the RNG, or by the relevant live-dealer feed, are final and binding, subject to the malfunction provisions below.
  • Malfunctions: In the event of a technical malfunction (including, but not limited to, software bugs, misconfigured odds, or interrupted connections) that affects the proper functioning of a Game, all affected Bets and Game rounds may be voided. Any incorrectly credited funds may be reversed and removed from your Account, and any stake may be returned where appropriate.
  • Mis-settlement of Bets: If a Bet is settled incorrectly due to human or system error, we will rectify the settlement by re-settling the Bet using the correct outcome. Any overpayments will be deducted from your Account, and any underpayments will be credited to you as soon as reasonably practicable.

Conduct in Live Casino and Chats

  • Respectful behaviour: When using live casino features, chat functions or any community tools, you must behave respectfully towards other players, dealers and staff. Harassment, insults, discriminatory language, threats, or any abusive behaviour are strictly prohibited.
  • No collusion or unfair advantage: You must not collude with other players or attempt to gain an unfair advantage, including through the use of bots, automated systems, external tools, or exploiting software loopholes. We may monitor gameplay and chat activity and suspend or terminate Accounts where unfair practices are detected.
  • Content restrictions: You must not post or transmit any content that is illegal, offensive, defamatory, obscene, or that infringes third-party rights. We may remove such content, mute or ban chat access, and report relevant information to authorities where appropriate.

Bonus Terms

Bonus Activation and Wagering Requirements

  • Promotional terms: Bonuses and Promotions made available on fruitiwins.com (including any offers previously advertised on fruitywins.co.uk) are subject to specific promotional terms, which are displayed with each offer and form part of these Terms. In case of conflict, the specific promotional terms prevail over this section.
  • Eligibility and activation: Some Bonuses are granted automatically, while others require you to opt-in, enter a bonus code, or select the offer in the cashier. We may impose eligibility criteria, such as minimum deposit amounts, geographical restrictions, or one-time use per person, household, payment method, or IP address.
  • Wagering requirements: Unless stated otherwise, Bonus Funds and winnings derived from Bonus Funds are subject to Wagering Requirements before they can be withdrawn. The applicable multiple (for example, a specified number of times the bonus amount and/or deposit) and the time limit for completion are stated in the promotional terms.

Game Restrictions and Irregular Play

  • Game contribution: Different Games may contribute differently towards Wagering Requirements, and some Games may be entirely excluded. The applicable contribution table (for example, 100% for most slots and a lower percentage for some table games) is set out in the relevant promotional terms. You are responsible for checking game contribution rules before wagering Bonus Funds.
  • Prohibited actions: The following practices may be treated as Bonus abuse and may result in the removal of Bonuses and winnings and/or Account suspension:
    • Placing large Bets using Bonus Funds or a combination of real-money and Bonus Funds that exceed the maximum bet size stated in the promotional terms.
    • Using low-risk wagering strategies (for example, betting simultaneously on red and black in roulette) to artificially meet Wagering Requirements.
    • Deliberately delaying Game rounds, saving Free Spins, or leaving Game features unfinished to use them later after moving from real-money to Bonus Funds or after a promotion has ended.
  • Combining promotions: Unless explicitly permitted, Bonuses cannot be combined. If you have multiple active offers, the order in which Bonuses are used and Wagering Requirements are applied will be determined by us in line with the specific promotional terms and our internal policies.

Expiry, Cancellation and Refunds

  • Expiry: Bonuses, Free Spins and associated Wagering Requirements may have expiry dates (for example, 7, 14 or 30 days from activation) as stated in their promotional terms. Any unused Bonus Funds or uncompleted Wagering Requirements may be forfeited automatically when the expiry time is reached.
  • Cancellation: You may request the cancellation of an active Bonus, subject to our ability to process the request before the Bonus is fully used. If you cancel a Bonus, you may lose Bonus Funds and any winnings associated with them that have not yet met the Wagering Requirements.
  • Refunds: We are under no obligation to refund any portion of a Bonus once it has been accepted and used, except where we cancel a Bonus due to our own error or technical issue, in which case we may, at our discretion, restore your real-money balance to the position it would have been in without the Bonus.

Payments & Withdrawals

Deposit Methods and Limits

  • Available methods: For UK players, we may make available payment methods such as debit cards and approved e-wallets. In accordance with UK regulation, you must not use credit cards or credit card-funded e-wallets to gamble. Cryptocurrencies are not currently accepted for UK players unless expressly stated in the cashier section of fruitiwins.com.
  • Deposit processing: Deposits are normally credited to your Account immediately upon successful authorisation by your payment provider. We do not guarantee that every deposit attempt will be successful, and we are not responsible for delays caused by your bank or payment provider.
  • Deposit limits: We may apply minimum and maximum deposit limits per transaction or per day, and you may set your own responsible gambling deposit limits through the Site. We may adjust limits to comply with affordability and risk assessments required by UK law and the UKGC.

Withdrawals, Verification and Timeframes

  • Withdrawal rules: Subject to these Terms, you may request withdrawals from your Real-Money Balance at any time. Withdrawals may only be made to payment methods in your own name and, where possible, to the same method used to deposit, in accordance with AML and card scheme rules.
  • Pending reviews: Withdrawal requests may be subject to internal review and verification checks. We may request additional documentation (for example, identity, address, payment method ownership or source-of-funds evidence) before processing withdrawals, particularly for larger amounts or where risk indicators are present.
  • Processing times: We aim to process withdrawals within a reasonable period (for example, within 1 - 3 business days of approval), but this is not guaranteed. The time for funds to reach you may depend on your payment provider and banking system, which is outside our control.

Fees, Chargebacks and Refunds

  • Fees: We do not normally charge fees for deposits or withdrawals; however, we reserve the right to impose reasonable processing fees where permitted by law and clearly disclosed on the Site. Your bank or payment provider may charge its own fees, which are your responsibility.
  • Chargebacks: If a deposit is charged back, reversed or disputed, we may suspend or close your Account, cancel any winnings derived from the disputed funds, and recover any such amounts from your Account balance. We may also report chargebacks to credit reference agencies and relevant authorities.
  • Refunds of bets and bonuses: Bets that have been completed and Games that have been played cannot usually be cancelled or refunded. In the event of technical errors or malfunctions leading to mis-settlement, we may void affected Bets, return the stake, or re-settle in line with the correct outcome. Bonuses may be adjusted or removed if credited in error or abused, as set out in the Bonus Terms.

Limitation of Liability

Our Obligations and Fairness

  • Service commitment: We will provide the Site and its Games with reasonable skill and care and in accordance with our obligations under UK law and the UK Gambling Commission licence. We aim to ensure that the information, odds, Game rules and results presented on fruitiwins.com are accurate and up to date.
  • Game fairness: We will ensure that electronic Games using RNG technology are tested and certified for fairness by appropriate testing houses and that live casino Games are provided through reputable live-dealer studios.
  • No guarantee of uninterrupted service: While we strive to maintain continuous access to the Site, we do not guarantee that the Site or any Games will be available at all times, free from errors, defects, or interruptions.

Exclusions and Caps on Liability

  • Events beyond our control: We are not liable for any failure or delay in performance of our obligations caused by events outside our reasonable control, including but not limited to network outages, power failures, denial-of-service attacks, or failures of telecommunications or third-party service providers.
  • Indirect losses: To the fullest extent permitted by law, we are not responsible for any indirect, consequential, or special loss or damage, including loss of profits, business, or data, arising from your use of the Site or these Terms.
  • Maximum liability: Subject to the paragraph below, our total aggregate liability to you for any loss or damage arising out of or in connection with your use of the Site, any Bet, or these Terms (whether in contract, tort, negligence, or otherwise) shall not exceed the greater of (a) the amount of the Bet or Game stake that gave rise to the relevant dispute, or (b) your net deposits with us on the Account over the preceding 30 days prior to the event giving rise to the claim.
  • Non-excludable liability: Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited under applicable law in the United Kingdom.

Intellectual Property Rights

Ownership and Licensed Content

  • Site content: All rights in and to the Site, including but not limited to text, graphics, logos, designs, user interfaces, photographs, audio-visual material, and underlying software code, are owned by us or our licensors and are protected by copyright, trademark and other intellectual property laws.
  • Third-party Games: Many Games on fruitiwins.com are provided by third-party software suppliers. All intellectual property rights in those Games, including their names, themes and content, are owned by the respective suppliers and used under licence.
  • Fruity Wins branding: The "Fruity Wins" brand and associated marks or logos used on fruitiwins.com in connection with Fruity Wins are owned by us or used under licence and may not be used without our prior written consent.

Permitted and Prohibited Uses

  • Personal use only: We grant you a limited, non-exclusive, non-transferable licence to access and use the Site and its content solely for your personal, non-commercial entertainment, subject to these Terms. No other rights are granted.
  • Prohibition on copying and distribution: You must not copy, reproduce, distribute, modify, create derivative works from, publicly display, or exploit any part of the Site or its content (including the software and Games) without our prior written permission or the permission of the relevant rights holder.
  • Reverse engineering and misuse: You must not attempt to decompile, reverse engineer, disassemble, interfere with, or otherwise misuse the Site's software, security systems, or any Game functionality. Any such actions may result in immediate Account closure and potential legal action.

Privacy & Data Protection

Data Processing and Privacy Policy

  • Privacy framework: We process your personal data in accordance with the UK General Data Protection Regulation and the Data Protection Act 2018, as well as applicable guidance from the UK Information Commissioner's Office and the UK Gambling Commission.
  • Privacy Policy: Full details of how we collect, use, store and share your personal data, including your rights and how to exercise them, are set out in our Privacy Policy available on fruitiwins.com. The Privacy Policy forms part of these Terms and should be read carefully before you use the Site.
  • Purposes of processing: We process personal data for purposes including account creation and management, age and identity verification, transaction processing, AML and affordability checks, responsible gambling measures, customer support, service improvement, and compliance with legal and regulatory obligations.

Changes to Terms

Updates and Notifications

  • Right to amend: We may update or amend these Terms from time to time, for example to reflect changes in law, regulatory requirements, industry practice, or improvements to the Site and its Games.
  • Methods of notice: Where we make material changes, we will take reasonable steps to notify you in advance, which may include:
    • Publishing the updated Terms on fruitiwins.com with a revised "last updated" date (currently 6 November 2025).
    • Displaying a notice or banner on the Site after you log in.
    • Sending an email to the address registered on your Account, where appropriate.

Acceptance of Updated Terms

  • Continued use: Your continued use of the Site after the updated Terms become effective will constitute your acceptance of those changes.
  • If you do not agree: If you do not agree with any updated Terms, you should stop using the Site, close your Account in accordance with our procedures, and, if applicable, withdraw any remaining Real-Money Balance subject to verification and compliance checks.
  • Historic versions: Older versions of the Terms may have been made available on the legacy domain fruitywins.co.uk. The version published on fruitiwins.com at the time of your use is the binding version for Fruity Wins.

Termination & Suspension

Our Right to Suspend or Close Accounts

  • Grounds for action: We may suspend or terminate your Account (and, where appropriate, freeze or withhold funds) if we reasonably believe that:
    • You have breached these Terms or any Game or promotional rules.
    • You have provided false or misleading information or failed to complete verification checks.
    • Your activity raises AML, fraud, chargeback, collusion, or match-fixing concerns.
    • You are under 18, self-excluded (including via GAMSTOP), or otherwise ineligible to gamble.
    • You have allowed or facilitated third-party access to your Account.
  • Regulatory obligations: We may suspend or close Accounts where required to do so by the UK Gambling Commission, law enforcement bodies, or other competent authorities, or to comply with court orders or legal processes.

Effect of Termination and Treatment of Funds

  • Customer-initiated closure: You may request to close your Account at any time by contacting us through the Site. Subject to verification and any regulatory obligations, we will process your closure request and pay out any remaining Real-Money Balance to you using an appropriate Payment Method.
  • Operator-initiated closure: If we close your Account due to a breach of these Terms, we may, depending on the circumstances and our legal obligations, confiscate Bonuses and winnings derived from them and, in serious cases of fraud or illegal conduct, withhold or forfeit balances, subject to applicable law and regulatory guidance.
  • Record retention: We may retain records of closed Accounts and related personal data for the periods required by UK law, AML regulations, and UKGC rules, even after your Account has been terminated.

Governing Law & Jurisdiction

Applicable Law

  • Governing law: For players located in Great Britain using Fruity Wins via fruitiwins.com, these Terms and any disputes or claims arising out of or in connection with them (including non-contractual disputes or claims) are governed by and construed in accordance with the laws of England and Wales.
  • Regulatory framework: Your use of the Site is also subject to the rules, licence conditions and codes of practice issued by the UK Gambling Commission in relation to licence number 57869 held by Grace Media Limited.

Dispute Resolution

  • Complaints process: If you have a complaint about the Site, your Account, a Bet, or any transaction, you should first contact our customer support team via the channels set out in the Contact Information section. We will handle complaints in a fair, transparent and timely manner, in accordance with our internal complaints policy.
  • Alternative dispute resolution: If, after exhausting our internal complaints procedure, you remain dissatisfied, you may be able to escalate the dispute to an independent dispute resolution body (ADR) approved by the UK Gambling Commission. Details of the ADR provider we use and how to contact them are provided in our complaints information on fruitiwins.com.
  • Court proceedings: Without prejudice to the ADR process, you and we agree that the courts of England and Wales shall have jurisdiction to settle any disputes arising out of or in connection with these Terms, subject to any mandatory consumer protection rules.

Contact Information

Customer Support

  • Website: For general queries, account issues, or complaints related to Fruity Wins, please use the help and support options provided on fruitiwins.com. The Site may offer live chat, FAQs and/or web forms as the primary channels of contact.
  • Email and phone: Specific customer support email addresses and telephone numbers may be updated from time to time and published on fruitiwins.com. Where an email address or phone number is not specified in these Terms, please refer to the "Contact Us" or "Support" sections of the Site for the most current details.

Legal and Correspondence Address

  • UK correspondence address: For written correspondence relating to legal notices, complaints or regulatory matters concerning Fruity Wins and Fruity Wins at fruitiwins.com, you may write to:
    Grace Media Limited,
    4th Floor, Market Chambers,
    29 Market Street,
    Manchester,
    M1 1WR,
    United Kingdom.
  • Registered company details: Grace Media Limited is registered in Gibraltar under company number 119040. The full registered address in Gibraltar may be obtained from the relevant corporate registry or requested via the contact channels on fruitiwins.com.
  • Regulator contact: Information about our UK licence (account number 57869) is available on the UK Gambling Commission public register at https://gamblingcommission.gov.uk/public-register/business/detail/57869. While the UKGC does not resolve individual contractual disputes, you may contact them about regulatory concerns.