Responsible Gaming

At Fruity Wins on fruitiwins.com, gambling is offered as a form of entertainment only, not as a way to make money or solve financial problems. Responsible gaming means being aware of the risks, setting clear limits, and making conscious decisions about when and how you play.

This Responsible Gaming page explains the tools, limits and support options available to help you stay in control. It also describes how we monitor play for signs of harm and what we may do if we see risk indicators.

Fruity Wins is operated for UK players by Grace Media Limited (company registration number 119040, registered in Gibraltar) under UK Gambling Commission licence number 57869. As a UK-licensed operator, we must comply with strict regulations designed to protect you, including rules on self-exclusion, age verification and safer gambling interactions.

If at any time gambling stops being enjoyable, or you are worried about your own play or someone else's, we strongly encourage you to use the tools described below and to reach out for professional support. Our team is available to assist you with any responsible gaming queries or requests.

Risk Awareness

Understanding the risks associated with gambling is the first step towards maintaining control. Even when you play for fun, gambling can lead to financial, emotional or social harm if not managed carefully. The earlier you recognise problematic patterns, the easier it is to take action.

Signs Of Potential Gambling Harm

• Gambling more frequently or for longer sessions than you originally planned.
• Thinking about gambling or Fruity Wins when you are at work, with family, or doing other activities.
• Chasing losses by increasing stakes or depositing again to "win back" money you have lost.
• Spending money on gambling that you need for essential expenses (rent, bills, food, transport).
• Needing to increase your usual stake size to feel the same excitement.
• Hiding your gambling from family or friends, or feeling guilty or ashamed after playing.
• Borrowing money, selling belongings or using credit to fund gambling.
• Feeling anxious, irritated or restless when you cannot gamble or when you try to cut down.
• Neglecting work, studies or family responsibilities because of gambling.

If one or more of these signs apply to you, we encourage you to pause, review your gambling habits and consider using the limits and support options on this page.

Quick Self-Assessment

The following statements are designed as a simple self-check. Answer honestly with "Yes" or "No" to each:

• I often gamble for longer than I planned when I started.
• I sometimes gamble with money that I know I really cannot afford to lose.
• I have tried to cut down or stop gambling, but found it difficult.
• I feel the need to gamble again soon after losing in order to win back my losses.
• I have lied to family, friends or colleagues about how much or how often I gamble.
• I feel stressed, depressed, anxious or unable to sleep because of my gambling.
• My gambling has caused problems at work, in my studies or in my relationships.
• I rely on gambling winnings to pay important bills or debts.

If you answer "Yes" to two or more of these statements, your gambling may be at risk of becoming harmful. We strongly recommend that you set stricter limits, consider taking a Time-Out or self-exclusion, and contact one of the independent support organisations listed below.

Limits & Tools

Fruity Wins on fruitiwins.com provides a range of tools to help you control how much time and money you spend gambling. You can adjust these settings at any time in your account. In some cases, decreases apply immediately and increases are subject to a cooling-off period, in line with UK regulations.

Deposit Limits

You can set daily, weekly and monthly deposit limits to control how much money you can add to your account over specific periods.

1. Accessing the limits: Log in to Fruity Wins on fruitiwins.com, go to "My Account" and select "Responsible Gaming" or "Safer Gambling". Choose the "Deposit Limits" option.
2. Choosing the period: Select whether you want to set a daily limit (e.g. £20 per day), a weekly limit (e.g. £100 per week), a monthly limit (e.g. £300 per calendar month), or any combination of these.
3. Entering the amount: Type the maximum amount (in GBP) that you wish to allow yourself to deposit in the chosen period. For example, if you decide that you can comfortably afford £40 per week, enter "40" in the weekly limit field.
4. Confirming the limit: Check your entries carefully and confirm. Your new lower limits usually take effect immediately. If you request to increase or remove existing limits, a cooling-off period (typically 24 hours or longer) will apply before the change takes effect.
5. Reaching your limit: Once you have reached a limit, you will not be able to deposit more until the relevant period has reset, even if you request further deposits or attempt to use different payment methods.

Time Spent Limits and Reality Checks

Monitoring how long you play is just as important as controlling how much you spend. Fruity Wins offers on-screen reminders and time controls to help you maintain a healthy balance.

• Session timers / reality checks: In "My Account" > "Responsible Gaming" you can enable regular pop-up reminders (for example every 30, 60 or 90 minutes). These messages show how long you have been logged in and your net result during the session, prompting you to decide whether to continue or log out.
• Time limits: You may be able to set a maximum continuous playtime (e.g. 1 or 2 hours). When the limit is reached, you will be logged out or prompted to take a break before continuing.
• Practical suggestion: Choose time settings that reflect your lifestyle (for example, no more than 1 hour in a day, or only on certain days). Use alarms on your device in addition to our tools if you find it helpful.

Time-Out (Short Breaks Of 24 - 72 Hours Or Longer)

If you feel you need a short break from gambling but are not ready to self-exclude for six months or more, you can apply a Time-Out.

1. Where to find Time-Out: Log in, go to "My Account" > "Responsible Gaming" and select "Time-Out" or "Short Break".
2. Selecting the duration: You can typically choose a period such as 24 hours, 48 hours, 72 hours, one week or up to six weeks. Choose a duration that gives you enough time to reflect on your gambling.
3. Confirming the Time-Out: Read the information on what Time-Out means, then confirm. During the Time-Out period you will not be able to deposit or place bets, but you may still be able to log in to check your balance or withdraw funds, depending on the specific configuration of our systems at the time.
4. End of Time-Out: When the selected Time-Out period ends, your account will usually become playable again automatically. If you feel that you still need more time away, consider extending the Time-Out or moving to full self-exclusion or GamStop.

Self-Exclusion

Self-exclusion is a stronger, long-term measure designed for players who feel that their gambling has become a problem, or is at serious risk of becoming one. It prevents you from using your account for a minimum period and cannot be undone until the agreed time has passed.

How To Apply Self-Exclusion

1. Access the self-exclusion section: Log in to Fruity Wins on fruitiwins.com, go to "My Account" > "Responsible Gaming" and select "Self-Exclusion". If you cannot log in, you may request self-exclusion by contacting our customer support team.
2. Choose the exclusion period: You will be offered fixed periods (for example 6 months, 1 year, 5 years) and, where available, a "lifetime" or "indefinite" option. Under UK Gambling Commission rules, the minimum self-exclusion on a single operator basis is usually 6 months.
3. Read the information carefully: The self-exclusion screen will explain what self-exclusion means, how it differs from Time-Out, and the consequences for your account. Please read this information in full before confirming.
4. Confirm your decision: You will be asked to confirm that you understand the implications and that the decision is voluntary. Once you confirm, the self-exclusion will be applied immediately to your Fruity Wins account.

Consequences Of Self-Exclusion

• Account access: You will not be able to log in to, deposit into, or gamble with your Fruity Wins account during the self-exclusion period. We will take reasonable steps to prevent new account creation in your name within our network.
• Marketing communications: We will take reasonable steps to stop sending you marketing materials related to gambling during the self-exclusion period. Some communications that are not promotional (such as important account or regulatory notices) may still be sent.
• Balances and withdrawals: You will not be able to gamble with any remaining real-money balance, but you may contact customer support to request withdrawal of eligible funds, subject to standard identity and security checks. Bonus funds and unused free spins may be forfeited in accordance with our Terms and Conditions.
• Reactivation: At the end of the self-exclusion period, your account will not be automatically reactivated. If you wish to resume gambling, you must contact us to request reactivation. A cooling-off period and further checks may apply. We may refuse reactivation if we believe that continued gambling would be harmful.

Multi-Operator Self-Exclusion (GamStop)

In addition to self-excluding with Fruity Wins, UK players should also consider registering with GamStop, the free, national multi-operator self-exclusion scheme for online gambling in Great Britain. Once registered, you will not be able to use most online gambling websites and apps operated by companies licensed in Great Britain for the chosen period.

• Visit www.gamstop.co.uk to register. You can choose exclusion periods such as 6 months, 1 year or 5 years.
• Provide accurate details (name, date of birth, email addresses, postcodes and mobile numbers) so that operators can match your accounts correctly.
• GamStop is independent of Fruity Wins and covers multiple operators; we are required by the UK Gambling Commission to participate in this scheme.

For players in other jurisdictions, similar schemes may be available, such as Spain's national self-exclusion register (Registro General de Interdicciones de Acceso al Juego - RGIAJ). However, Fruity Wins operates for UK players under UK regulation and cannot advise on the eligibility or operation of foreign schemes.

Support Resources

If you are worried about your gambling, or about someone close to you, we strongly encourage you to seek independent, confidential help. The organisations listed below specialise in gambling-related issues and provide free, professional support to people in the UK and internationally.

Local Support For UK Players

• National Gambling Helpline (GamCare, UK): Call 0808 8020 133 free of charge from within the UK. Available 24 hours a day, 7 days a week, in English. Offers advice, emotional support and referral to counselling services.
• GamCare Online Services: Live chat, online forums and structured support sessions for people affected by gambling. Access via www.gamcare.org.uk.
• GambleAware (UK): Provides information, self-assessment tools and links to treatment services through the National Gambling Treatment Service. Visit www.gambleaware.org.
• NHS Support: The NHS offers specialist gambling treatment clinics in parts of England and online support nationwide. See the "Gambling Addiction" section on www.nhs.uk and speak to your GP for a referral where appropriate.

International Support Organisations

These services are independent of Fruity Wins and Grace Media Limited. They operate confidentially and can be contacted without informing us. We encourage you to use them if you need support, even if you continue to play.

National And Regional Self-Exclusion Schemes

• GamStop (United Kingdom): Free online multi-operator self-exclusion scheme for players in Great Britain. Registration at www.gamstop.co.uk. Recommended for all UK players who feel at risk.
• RGIAJ (Spain): The Registro General de Interdicciones de Acceso al Juego is Spain's national self-exclusion register. It prevents registered individuals from accessing licensed gambling operators in Spain. For more information, see the official Spanish regulator's website if you are resident there.

Blocking Software And Apps

In addition to using our on-site tools, you may wish to install blocking software that limits or blocks access to online gambling websites and apps on your devices.

• Gamban: Commercial software that blocks access to gambling websites and apps across multiple devices. See www.gamban.com for details.
• BetBlocker: A free tool that allows you to block access to gambling websites and set blocking periods. See www.betblocker.org.
• General filters: Parental control and content-filtering tools (for example, device-level controls or router-based filters) can also help restrict access to gambling content, especially for shared devices or households with children.

These tools are provided by third parties, not by Fruity Wins or Grace Media Limited. We do not control their availability or performance, but many players find them helpful as an additional layer of protection.

Support For Families And Affected Others

• GamAnon / Gamblers Anonymous family groups: Support meetings and resources for relatives and friends of people with gambling problems. See www.gamblersanonymous.org for information about local and online meetings.
• Online forums and chats: GamCare (www.gamcare.org.uk) and Gambling Therapy (www.gamblingtherapy.org) provide forums and chat rooms specifically for family members and affected others.

All reputable services respect your privacy and treat your information with strict confidentiality. Reaching out for help does not affect your rights under our Terms and Conditions and does not form part of your account record with Fruity Wins.

Help for Family

Gambling problems often affect not only the person who gambles, but also their family, friends and colleagues. If you are concerned about someone who uses Fruity Wins, it is important to look after your own wellbeing while encouraging them to seek help.

How To Talk To Someone About Their Gambling

• Choose the right moment: Speak to them when they are calm, sober and not currently gambling. Avoid confrontations during or immediately after a gambling session.
• Use non-judgmental language: Focus on how their behaviour makes you feel (for example, "I am worried about you" rather than "You have a problem"). Avoid insults, accusations or threats whenever possible.
• Be specific about concerns: Explain calmly what you have observed: missed bills, secrecy, mood changes, time spent gambling, or impacts on children or work.
• Encourage, do not force: Encourage them to consider self-exclusion, limits, or contacting a support service, but accept that change may take time. Problem gambling is often linked to deeper emotional or financial issues.

Support Resources For Families

• GamCare family support: GamCare offers support not only to gamblers but also to their relatives and partners through helplines, live chat and online forums: www.gamcare.org.uk.
• Gambling Therapy - Affected Others: Online support groups and forums for people affected by someone else's gambling are available at www.gamblingtherapy.org.
• GamAnon: Support meetings and resources for families of people with gambling problems: see www.gamblersanonymous.org and look for "GamAnon" or related family groups.

Recommended Next Steps

• Encourage professional help: Suggest that the person speaks to their GP or a mental health professional, especially if there are signs of depression, anxiety or suicidal thoughts.
• Use helplines for advice: You can call the National Gambling Helpline (0808 8020 133) yourself to discuss how best to support your loved one and to understand your options.
• Protect finances: Where appropriate and lawful, discuss separating finances, limiting joint access to credit, or setting clear boundaries around shared money.
• Look after yourself: Seek emotional support for yourself through counselling, support groups or trusted friends. You are not responsible for the person's gambling, and your wellbeing matters.

Operator's Commitment

Grace Media Limited, the operator of Fruity Wins on fruitiwins.com, is committed to complying with all applicable UK Gambling Commission requirements and industry best practices on safer gambling. Our aim is to identify potential harm as early as possible and to respond in a way that supports our players.

Monitoring And Risk Checks

• Behavioural analysis: We may monitor customer activity for indicators of potentially harmful gambling, such as unusually high or rapidly increasing deposits, extended play sessions, frequent declined deposits, or patterns suggesting chasing losses. These checks are carried out in line with UK regulations and our internal policies.
• Affordability and vulnerability: Where required, we may request information to assess whether the level of spending appears affordable and to identify signs of vulnerability (for example, references to financial hardship in communications with us).
• Age and identity verification: As a UK-licensed operator, we must verify that all customers are at least 18 years old and confirm their identity. Until verification is complete, restrictions may apply to deposits, play and withdrawals.

When We May Contact You

• Safer gambling interactions: If our systems or staff identify behaviour that may indicate harm, we may contact you by email, SMS, in-account message or phone to check in, provide information about safer gambling, and encourage the use of limits or self-exclusion.
• Requests for information: We may ask you to provide additional information to help us understand your circumstances (for example, confirmation that you can afford your level of gambling). This is to protect you and to comply with regulatory obligations.
• Protective actions: In some cases, we may decide to apply or suggest specific measures, such as deposit limits, Time-Out, account restrictions or self-exclusion. Where appropriate and reasonable, we will explain the reasons for these decisions, but we may not be able to share full details of our risk models.

Our Regulatory Framework

Grace Media Limited (company registration number 119040, registered in Gibraltar) is licensed and regulated in Great Britain by the UK Gambling Commission under licence number 57869 to provide online gambling services to UK players. Details of our licence status can be found on the UK Gambling Commission public register at:

https://gamblingcommission.gov.uk/public-register/business/detail/57869

We operate Fruity Wins from our UK correspondence office at 4th Floor, Market Chambers, 29 Market Street, Manchester, M1 1WR for UK-facing activities. Our responsible gaming policies may evolve in line with regulatory updates and best practice guidance.

Updates

This Responsible Gaming page is a key part of our safer gambling framework and may be updated from time to time to reflect changes in law, regulatory guidance, industry standards or our internal policies.

How We Will Inform You

• Website updates: The latest version of this page will always be available on fruitiwins.com (and may also be accessible via legacy URLs such as https://fruitywins.co.uk/responsible-gaming).
• On-site notices: For material changes, we may display banners or pop-up notifications when you log in, drawing your attention to important updates.
• Email or in-account messages: If a change significantly affects your rights or obligations, we may notify you by email or secure message to the contact details linked to your Fruity Wins account.

Last updated: 6 November 2025 (content reviewed for alignment with UK regulatory requirements applicable through 2026).

This page is provided for information and support only. It does not replace our full Terms and Conditions, which continue to govern your relationship with Fruity Wins. In the event of any inconsistency, the Terms and Conditions published on fruitiwins.com (and any applicable legacy domain terms) will prevail.

Contact & Feedback

If you have questions about responsible gaming, wish to apply or adjust any limits, or would like to provide feedback on our safer gambling measures, our dedicated team is available to help.

Responsible Gaming Contact Details

• Email: You can contact our responsible gaming team by emailing our customer support using the "Contact Us" or "Help" section on fruitiwins.com. Please clearly state that your query relates to "Responsible Gaming" or "Safer Gambling" so it can be prioritised appropriately.
• Telephone: Where telephone support is available, the current number will be displayed in the "Contact Us" or "Support" section of your Fruity Wins account on fruitiwins.com. Please refer to that section for the most accurate and up-to-date details.
• Live chat (if available): If live chat is offered, you may request to speak with an agent about responsible gaming. Our staff are trained to handle safer gambling queries sensitively and confidentially.

Feedback And Support Requests Form

To help you reflect on your gambling behaviour and request support, you can use the feedback options provided in your account:

1. Log in to Fruity Wins on fruitiwins.com.
2. Go to "My Account" and select "Responsible Gaming" or "Safer Gambling".
3. Choose the option labelled "Request Support", "Contact Responsible Gaming Team" or a similar title.
4. Provide as much detail as you feel comfortable sharing about your concerns (for example, how often you gamble, whether you are experiencing financial difficulties, and what support or tools you would like us to apply).

We will review your request as soon as reasonably possible and respond using your preferred contact method. All responsible gaming communications are treated in confidence and are used to help us support you in line with our regulatory obligations and internal policies.

If you believe you are in immediate financial or emotional crisis, please contact the National Gambling Helpline (0808 8020 133) or relevant emergency services before contacting us, so that you can receive urgent professional assistance.