Contact Us

If you need assistance with your Fruity Wins account or with any gambling services provided via the official website at https://fruitiwins.com, please contact the support team using the form below. Provide your full name, a valid email address or messenger contact, your username (if applicable), and a clear description of your question or complaint so that we can identify your account and respond securely. Fruity Wins is operated by Grace Media Limited (a limited company registered in Gibraltar under company number 119040) and, for players in Great Britain, is licensed and regulated by the UK Gambling Commission under account number 57869. You may also write to the UK correspondence address for Grace Media Limited: 4th Floor, Market Chambers, 29 Market Street, Manchester, M1 1WR, United Kingdom. Please do not include payment card details or other highly sensitive personal information in this form; if such information is ever required, our team will explain a secure alternative method. This contact channel is intended solely for customer support, responsible gambling queries, and formal complaints relating to services provided to UK players under the fruitiwins.com brand.

We normally acknowledge all written enquiries within one business day and aim to provide a full response as soon as reasonably possible, and in any event within 8 weeks for formal complaints, in line with UK Gambling Commission requirements applicable to remote gambling operators in 2026. For urgent issues such as problems accessing your Fruity Wins account, suspected unauthorised use, or requests related to responsible gambling tools (including time-outs or self-exclusion), please log in at https://fruitiwins.com and use the live chat function where available, or the telephone contact details provided in your account or service communications. If, after completing our internal complaints procedure, you remain dissatisfied with the outcome, you may be entitled to refer the matter to an independent Alternative Dispute Resolution (ADR) provider, as described in the terms and conditions at https://fruitywins.co.uk/terms-and-conditions. Further information and support for safer gambling is available at https://fruitywins.co.uk/responsible-gaming and from services such as GamStop and BeGambleAware. Our support team is available 24/7 to help you understand and use the tools offered for safer gambling, but cannot provide financial, legal, or therapeutic advice.